Rather than wading through all the blogs take a look at this video comparing the two products: It seems to me that whist it is true SalesForce had an advantage in early versions, now that both products have matured Dynamics has a richer feature set because of Microsoft’s resources and in particular the Outlook Client. These very different circumstances resulted in distinct product differences in a number of important areas.”
found itself in a position in which it had to develop virtually all of its functionality from scratch. “Microsoft already had a wide arsenal of applications and tools that could be incorporated into its own CRM solution. Update: with the release of Microsoft Dynamics CRM 2013, the UI has been Metro-fied.”
#Microsoft dynamics vs salesforce windows#
With the release of Microsoft Dynamics CRM 2011, the decision was made to replicate the Microsoft Office ribbon interface within the browser in order to give users a common experience across familiar Windows products and CRM. “Microsoft originally made the decision to include Windows-style drop down menus within its browser-based CRM application. A minor example of this is the fact that there’s a Save button on both the top and bottom of Salesforce’s edit screens.” As such, there are many design features that are optimized for a browser experience, rather than for a desktop application experience. “Salesforce was designed as a web application from day one. Many people spend a lot of time trying to decide which of these two CRM solutions will provide the highest overall value to their organization.” “Salesforce and Microsoft Dynamics CRM are currently the two leading CRM systems on the market. In here the author takes a look at the two systems and how they got to where they are today. Typing a search into Google: reveals plenty of discussions in blogs and Linked-in articles. Their strengths include a broad ecosystem through the AppExchange, the proven quality and reliability has provided users over the past 15 years and the well received Salesforce1 platform. However, the functional and usability gap has closed the past 12 months with some of the competition like Microsoft Dynamics CRM who shares the leader quadrant with. Īccording to Gartner, continues to lead the market in both new business and customer deployments.
Rounding out the strengths, again like the online version, is the superior partner network that is available to companies to assist them by offering vertical expertise for design, implementation, deployment, support and more. Companies who are already a ‘Microsoft shop’ will find this very appealing and a super strength. Additionally, the on-premises version shines with Microsoft centricity as it fully and easily integrates with the Microsoft technology stack. The latest release has really improved usability, with a significant reduction in mouse clicks to perform actions compared to prior versions. Like its online version, the Dynamics CRM On-Premises offer similar strengths which is why it sits in the leaders quadrant. With features and functionality virtually the same as its Dynamics CRM Online companion, many companies may look to implement Dynamics CRM On-Premises because they like the attractive total cost of ownership versus a SaaS model. With a strictly cloud based CRM or SaaS, the Microsoft Dynamics CRM On-Premises product leads the quadrant for those companies looking to keep their CRM grounded and not in the cloud. Strengths for the Microsoft Dynamics Online CRM are its price value (one of the main reasons users will shortlist Dynamics CRM Online), overall usability, Microsoft centricity and (what we like best) it’s exceptional partner network.
With a recent price adjustment, Dynamics CRM Online is no longer targeted for just small or midsize businesses but winning a number of large scale customers (700+ users). Microsoft is clearly putting a greater emphasis toward the cloud with new features that appear in Dynamics CRM Online before the on-premises CRM version. Watching Lydia and Stuart here at KMS I have noticed it is often KMS versus A.N Other SalesForce vendor these days.
0 kommentar(er)
